The nature of our service means that it can be quite complex and there are lots of policies and procedures (including each landlord's individual policies) which need to be followed in order to make it as fair as possible. Sometimes you will need to read these in order to fully understand why certain decisions have been taken or just to learn more about our service.

All our policies are downloadable PDF files. You will need to have a PDF reader installed on your computer or mobile device such as Adobe Reader.